Job Summary: We are looking for a talent to optimize driver experience, analyze user behavior, and identify improvements—with a focus on data and innovation. Key Highlights: 1. Data-driven decision-making for business growth 2. Innovation and data-based problem solving 3. Optimization of driver experience and engagement Company Overview: If, for you, technology exists to improve life’s journey, it does for our team too: Your Journey, Our Mission. We believe in technology that connects talented people doing what they love—and that embraces diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users, but above all for the communities we serve and society as a whole—making people’s lives better with services that simplify daily life—whether through mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and mobility technology platform. We pioneered innovative solutions born in Brazil that scale globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or enhancing our existing solutions, we embrace challenges that give us butterflies—and that’s why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives—to learn together, fail fast, learn, adjust our path, and build solutions that deliver even better outcomes. #LI-Hybrid Team Overview: We’re looking for talented individuals to join our **Driver Operations** team! This is an exciting opportunity for those seeking an analytical, data-driven environment tackling complex business challenges. If you have a startup mindset and are always striving to create value, this team is perfect for you! As part of the Operations team, the selected candidate will play a key role in optimizing driver experience, analyzing user behavior, and identifying improvement opportunities. This role requires a hands-on approach, strong problem-solving skills, and a proactive mindset to identify efficiency gains and continuous improvement opportunities. Role Responsibilities: * **Data-driven decision-making:** Leverage internal and external data to support business growth; * **Innovation and problem solving:** Identify new opportunities and propose data-based solutions to increase efficiency and optimize acquisition channels; * **Engagement and optimization:** Develop strategies to improve driver experience and engagement, ensuring marketplace efficiency; * **Process and product improvement:** Optimize existing workflows, support product enhancements, and ensure smooth operational experience. Role Qualifications: * Bachelor’s degree in Engineering, Economics, Computer Science, Business Administration, or related fields; * Availability to work in a hybrid model at our São Paulo - SP office, with internship duration of 1–2 years; * Interest in developing communication, problem-solving, and project development skills; * Eagerness to learn and develop data analysis tools (Excel/SQL); * Interest in improving English proficiency. EEO Statement: * We Create Value for Users — We exist to do our best for our users and innovate to stay ahead. We seek balance among experience, efficiency, and growth—with safety always our top priority. * We Are Guided by Data — We believe in data-driven decision-making. Through numbers, we navigate our business strategically. * We Are Owners and Results-Oriented — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our commitments and pursue excellence in execution—setting high standards and giving our utmost in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust in one another. We listen to everyone’s opinions before making decisions—and once decided, we fulfill commitments collectively, even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listen to all voices, and always do what’s right. * We Develop One Another — Our growth comes from constantly stepping outside our comfort zones. We embrace challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we grow and help those around us grow too—raising our collective bar. * We Work with Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We are resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equality, and respect. We believe diversity fosters a more creative and energetic environment—so we celebrate differences, and here, everyone can truly be themselves. **Diversity and Inclusion** Diversity is not a future vision or a wish for something we hope to become someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to achieve this, we rely on governance from our Diversity Committee, working alongside HR, leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our written journey—one still with much ground left to cover. I acknowledge that, prior to submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms