Job Summary: The Customer Relationship Assistant will be responsible for handling customer requests, resolving inquiries and issues, and promoting customer loyalty. Key Highlights: 1. Handle customer requests via telephone, email, and chat 2. Conduct customer satisfaction surveys and collect feedback 3. Contribute to building solid and long-lasting customer relationships Customer Relationship Assistant Position Description The Customer Relationship Assistant will be responsible for handling customer requests, resolving inquiries and issues, and promoting customer loyalty. Responsibilities * Handle and respond to customer requests via telephone, e\-mail, and chat; * Log and track customer service tickets in the support system; * Conduct customer satisfaction surveys and collect feedback; * Identify opportunities for improvement in customer service processes; * Maintain an updated and organized customer database; * Contribute to building solid and long-lasting customer relationships. Requirements * Completed high school education; * Prior experience in customer service; * Strong communication skills and interpersonal abilities; * Basic knowledge of computer applications and customer service systems; * Organizational skills, proactivity, and ability to work in a team.