Job Summary: A unique opportunity to work as an IT Assistant at PARVI, contributing to an innovative and collaborative environment focused on technical support and IT management. Key Highlights: 1. Innovative and collaborative environment 2. Continuous growth and learning 3. On-site and remote technical support **The opportunity to work as an IT Assistant at PARVI is a unique chance to contribute to an innovative and collaborative environment.** Job Objective: Provide on-site and remote technical support, ensuring the availability and proper operation of IT equipment and local network infrastructure. Key Responsibilities: * User Support: Level 1 and Level 2 support (hardware, software, printers, and peripherals), ensuring SLA compliance. * Equipment Maintenance: Formatting, diagnostics, preventive/corrective maintenance, and installation of corporate software. * Provisioning: Preparation and delivery of workstations (onboarding/offboarding). * Asset Management: Hardware inventory and license tracking within the ticketing system. * Local Infrastructure: Basic network support (structured cabling, network ports, and connectivity). * Documentation: Comprehensive recording of support interactions and updating the knowledge base. Technical Requirements: * Bachelor's degree in IT, Networking, or related fields (in progress or completed). * Proficiency in Windows 10/11 (installation, diagnostics, and troubleshooting). * Basic knowledge of networking (TCP/IP, DHCP, DNS) and user management (Active Directory / Office 365\). * Experience with ticketing tools (ITSM) and ITIL practices. Preferred Qualifications: * Certifications. * Certifications. * Experience in large-scale corporate environments. **The opportunity to work as an IT Assistant at PARVI provides a path for continuous growth and learning.** Minimum Education: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
