Job Summary: Responsible for ensuring excellence in customer service and sales floor management, delivering the best customer experience and developing the team. Key Highlights: 1. Focus on customer service and sales floor management 2. Enhancing the customer experience 3. Team development and motivation **\#WeAreMoreAtTIM** Joining TIM means connecting with what we believe in and having MORE alignment with the entire TIM team. It means learning new ways to offer the world work with MORE purpose. Learning at TIM is MORE than possibility. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. Technology at TIM is MORE than having the best coverage. It’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing. It’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being authentically yourself. Come be yourself and join a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. \#imagineaspossibilities **Responsibilities and Duties** **Profile Description:** Responsible for ensuring excellence standards with focus on customer service and sales floor management, delivering the best customer experience and sales quality, while always supporting team development and motivation. **Main Activities:** * Support sales floor management, ensuring the best customer experience; * Guarantee proper store opening and closing procedures; * Verify that all staff are logged into systems and positioned strategically across the sales floor; * Actively participate in performance review meetings; * Support compliance with company policies and procedures; * Keep merchandising materials, tasting tables, storefronts, and sales floors updated; * Ensure and support the team throughout the sales and post-sales process, aiming for the best customer experience and achievement of results; * Monitor sales transactions; * Monitor and support NPS goals; * Prepare the store for sales; * Monitor cashier activities; * Share sales consultants’ development opportunities/challenges with the Store Manager; * Guide and engage the team to achieve their best results; * Manage PDV pending issues; * Monitor team training. * Conduct Sales Results and RV management; * Manage inventory and request additional orders when necessary. **Requirements and Qualifications** **Knowledge, Experience:** * Experience in sales and customer service; **Required Education:** Completed Bachelor's Degree **Additional Information** At TIM, your well-being is our well-being; therefore, the Conexão Bem \+ Estar program aims to strengthen TIM’s genuine care for the TIM team and their families through practical initiatives across multiple areas—ensuring everyone feels well in both personal and professional life. Learn more about our benefits: * Medical and Dental Assistance \* * Medication Benefit \* * Gympass \* * Meal and/or Food Allowance * Transportation Allowance * Private Pension Plan * Mobile phone with unlimited internet and voice plan * Online English course extendable to 1 family member or friend * Internal Training and Development Programs * Profit Sharing * My First Benefit \- Support for children up to 2 years old * Daycare Reimbursement (for parents) * Flexible work models and working hours * Happy Day \- A day off during your birthday month And more! * Extendable to legal dependents It means having MORE alignment with the entire TIM team and connecting with what we believe in. It means learning new ways to offer the world work with MORE purpose. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. It’s imagining possibilities with MORE innovation, connecting all people with respect and agility. It’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being who you are. Come be yourself and join a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. This means we foster a positive environment for development, opportunity, and inclusion. It’s recognizing that we make a difference in people’s lives. We’ll continue working, implementing the market’s best practices, and evolving alongside our TIM team. Together, \#WeAreMoreAtTIM! **Explore opportunities in other areas!** Click the links below to browse more available positions.
João Silva
Indeed · HR
João Silva
Indeed · HR
