Job Summary: Work as a Senior Service Analyst, serving major fuel supply accounts, developing projects to drive innovation and efficiency in fleet management, and ensuring customer satisfaction. Key Highlights: 1. Working with major accounts and fleet management 2. Focus on innovation, efficiency, and customer satisfaction 3. Multicultural, challenging, and dynamic work environment Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. As a Senior Service Analyst, your main objective will be to serve major accounts within the fuel supply service. You will implement projects and initiatives focused on delivering innovation and efficiency to enhance fleet management for clients, playing an essential role in ensuring customer satisfaction. Responsibilities: * Serve clients assigned to your portfolio; * Identify opportunities for improvement in clients’ fleet management; * Develop action plans aimed at improving fleet performance; * Analyze monthly performance indicators, prepare reports, and present them to clients; * Always prioritize customer satisfaction and success; Prerequisites: * Bachelor’s degree or currently pursuing one in Logistics, Business Administration, or related fields; * Experience in client service and problem resolution; * Organizational skills, sense of urgency, communication, collaboration, proactivity, systemic vision, and customer focus; * Strong organizational, communication, negotiation, and analytical abilities; * Proficiency in Microsoft Office suite; * Knowledge of Power BI is a plus; * Experience conducting meetings is a plus; * Familiarity with the Soulog+ system is a plus (for internal candidates); Apply now and Vibe with Us!