Senior Customer Success Analyst

Description

Job Summary: We are looking for a marketing and performance professional focused on results, who serves as a bridge between clients and the team, ensuring alignment and impact in deliverables, with strategic and analytical vision. Key Highlights: 1. Focus on marketing and performance with strategic and analytical vision 2. Bridge between clients and internal team, ensuring fluidity and impact 3. Autonomy to solve problems and propose solutions **Opportunity Summary** We are seeking a passionate professional who deeply understands marketing and performance, and recognizes that customer success goes far beyond fulfilling requests—it’s about delivering real results. If you navigate seamlessly between strategy and operations, know how to manage demanding clients, possess analytical insight, and enjoy building long-term relationships, this opportunity may be your next step. Here, you will serve as the bridge between clients and the internal team, ensuring alignment, project fluidity, and impact in deliverables. We seek someone who becomes the client’s strongest ally and is fluent in results. **About the Company** We are a full-service marketing agency driven by strategy, data, and creativity. We specialize in performance marketing, inbound marketing, media, content, and branding—helping brands grow consistently, intelligently, and sustainably. We believe in transparent relationships, leadership, autonomy, and continuous evolution—both for our clients and our team members. **Responsibilities** * Engage with and support clients, ensuring strategic alignment and value generation * Monitor timelines, deliverables, tasks, and project performance * Manage requests with media, inbound, content, and design teams * Participate in strategic and operational meetings with clients * Anticipate risks, resolve issues, and propose solutions autonomously * Serve as the bridge between briefing, planning, and execution * Ensure adherence to SLAs and contracted results * Maintain project health and client satisfaction Requirements: **Requirements** * Prior experience in client service within agencies or marketing teams * Knowledge of digital marketing, sales funnels, inbound marketing, media, and performance marketing * Strong organizational skills, ability to prioritize, and strategic vision * Excellent verbal and written communication skills * Experience with tools such as RD Station, HubSpot, or similar platforms * Problem-solving mindset, commitment, and owner mentality **Preferred Qualifications** * Knowledge of Google Ads, Meta Ads, and performance report analysis * Experience managing demanding clients or high-level projects * Intermediate Spanish or English Benefits **Transportation Allowance** **Internal University offering courses in marketing, client service, performance, and leadership** **Access to RD University** **Home office equipment and accessory stipend**