Job Summary: The Quality Monitor will monitor, analyze, and provide feedback on operations to enhance service quality and develop people. Key Highlights: 1. Monitor operations and analyze calls 2. Conduct individual feedback sessions and guide negotiators 3. Identify patterns and development opportunities ***Who We Are?*** **Bellinati Perez** operates in credit recovery—both secured and unsecured—through amicable and judicial processes, employing human, digital, and hybrid negotiation models. Over 25 years of experience and tradition strengthen our efficiency and recognition, enabling us to partner with the country’s largest credit-granting institutions. We are recognized as one of the top 20 best companies to work for in Paraná state and among the best in Brazil by GPTW (Great Place To Work). Additionally, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is in our DNA—we constantly seek new technologies to enhance experiences for our clients and team members. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You shape your own career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there are no limits to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—within a flexible work schedule. **Responsibilities and Duties** **Your Routine on the BP Team as a Quality Monitor?** * Closely and continuously monitor operations; * Listen to and analyze negotiators’ calls; * Record feedback and assessments focused on improvement opportunities; * Conduct individual feedback sessions and guide negotiators; * Identify patterns and development opportunities within the portfolio; * Maintain internal controls, spreadsheets, and systems; * Track improvements in service quality. **Requirements and Qualifications** **What Do You Need to Join Us?** * Completed high school education; * **Prior experience** as a Quality Monitor, auditor, or operational observer in a call center. * Maturity and responsibility to work autonomously, understanding your role and the importance of close operational engagement; * Strong communication skills for ongoing dialogue and effective feedback delivery; * Ability to work in an organized manner, with attention to detail and accurate recordkeeping; * Basic computer literacy and proficiency in Microsoft Office (e.g., spreadsheet and control form completion); * Availability to work full-time (8:12 AM to 6:00 PM); * Interest in quality assurance and people development; **Preferred Qualifications** * Experience in collections or credit recovery operations; * Aptitude for delivering feedback and developing people; * Analytical mindset with keen attention to improvement opportunities; * Familiarity with quality goals and metrics. **Additional Information** **Benefits** * Fixed salary: R$ 2015.78; * Meal allowance: R$31/day worked; * Transportation allowance; * Life insurance; * Gympass; * "Day off"; * "Just dress no code"; * Career development plan; **After the probation period, additional benefits include:** * Dental care plan; * Multi-benefit card. We are proud to be part of the BP Group, guided by welcoming and innovative principles that embrace diversity. We’re waiting for you! Hi! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our team—operates in credit recovery—both secured and unsecured—through amicable and judicial processes, employing human, digital, and hybrid negotiation models. Our 29 years of experience and tradition reinforce our efficiency and reputation, allowing us to collaborate with the country’s largest credit-granting institutions. We count on a highly qualified team comprising lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than conducting negotiations, we strive to deliver the most complete negotiation experience, ensuring optimal outcomes for both clients and debtors. We’ve designed a humanized journey, focused on the best solution for all. We’re building history alongside businesses and individuals committed to revolutionizing the collections market. People who embrace a successful professional journey with BP. Here, you can be WHO YOU ARE! We value diversity and inclusion. We play a developmental role in society—and this is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 team members We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate across six hubs nationwide—from South to Northeast—including Curitiba, Maringá, and Fortaleza. We build leaders and develop people. Our organizational culture is strong—and through our people, we deliver the best results for our company. We Seek: People like us Who pursue results without hesitation to go beyond Who want to learn—but also teach Who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)