Job Summary: As a Messaging Analyst at Montreal, you will provide customer service and assistance to beneficiaries of the Caixa Health Plan via digital channels. Key Highlights: 1. You will join one of the best technology companies in Brazil. 2. Investment in talent development. 3. A collaborative, respectful, and approachable environment. As a **Messaging Analyst at Montreal**, you will join one of the best technology companies in Brazil. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed themselves to technology and its power to transform the world. That was only the beginning of a trajectory that has established us as a solid market reference and one of the best companies to work for. **Responsibilities and Duties** * Provide customer service to beneficiaries of the Caixa Health Plan. * Assist users via digital channels, including Chat and WhatsApp. * Guide users. * Record provided information. * Execute operational commands. * Query systems. * Update registration records. **Requirements and Qualifications** * Excellent written communication skills. * Ability to handle users in sensitive situations. * Proactivity and problem-solving skills. * Organizational skills and attention to detail. * Focus on excellence in customer service and customer satisfaction. * Availability to work the afternoon shift. **Additional Information** * Health Insurance; * Dental Insurance; * Life Insurance; * Meal Voucher; * Childcare Assistance (when stipulated in collective agreements or conventions, or under specific legal provisions). * Wellhub. In continuous development, we foster a collaborative, respectful, and approachable environment. **We invest in talent development** and in implementing practices that optimize and connect diverse technological and innovative aspects.