Job Summary: We are seeking a technician to perform installation, repairs, and maintenance of FTTH and FTTA networks, ensuring service continuity and providing courteous customer service. Key Highlights: 1. Focused on installation and repair of fiber optic networks. 2. Performs preventive and corrective maintenance of services. 3. Provides courteous and efficient customer service. We are Alloha Fibra, the largest independent fiber optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—those who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slowness, Wi-Fi issues, no connection, intermittency, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Assess access feasibility for the commercial team; * Perform room-to-room relocations by moving the device within the same residence; * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding devices when customers change their plans; * Install internal and external cable infrastructure and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support team; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding proper use of services; * Document and maintain records of network configurations; * Perform other duties related to the position, following manager instructions. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education. * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per roster); * Valid Class B driver’s license; * NR-10 and NR-35 certifications preferred; * Technical experience and familiarity with installation and repair procedures for telecommunications networks; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value plurality**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative space committed to people and business sustainability. For more information, visit https://alloha.com/