Job Summary: A professional to provide technical support, ensuring high availability of platforms, guiding users, and keeping procedures up to date. Key Highlights: 1. Provide technical support and ensure high availability of platforms. 2. Guide and train users, and promptly respond to requests. 3. Stay updated and maintain the knowledge base for continuous improvement. **Neighborhood:** TRÊS FIGUEIRAS **City:** PORTO ALEGRE **Education Level:** TECHNICAL AND HIGHER EDUCATION. **Number of Positions:** 1 **Responsibilities:** PROVIDE TECHNICAL SUPPORT ENSURING HIGH AVAILABILITY OF CLIENT PLATFORMS; WHEN NECESSARY, GUIDE AND TRAIN USERS. RESPOND PROMPTLY AND ACCURATELY TO CLIENT REQUESTS, DOCUMENTING AND RESOLVING THEM IN ACCORDANCE WITH TECHNICAL PROCEDURES. CREATE AND MAINTAIN UP-TO-DATE TECHNICAL PROCEDURES. STAY UPDATED BY READING OPERATIONAL PROCEDURES, ATTENDING MEETINGS, TRAININGS, CERTIFICATIONS, AND OTHER ACTIVITIES. MAINTAIN AN UP-TO-DATE KNOWLEDGE BASE: MONITOR THE REVIEW AND UPDATE OF OPERATIONAL PROCEDURES (DOCUMENTS), RESEARCH NEW SOLUTIONS, CRITICALLY ANALYZE PROCESSES, AND PROPOSE IMPROVEMENTS. HANDLE SERVICE REQUESTS QUICKLY AND EFFICIENTLY, ENSURING CLIENT SATISFACTION. INTERACT WITH OTHER SUPPORT STAFF TO RESOLVE, HANDLE, AND TRACK CLIENT REQUESTS. ATTEND ALL COMPANY-ORGANIZED EVENTS (MEETINGS, OPERATIONAL TRAININGS, ETC.). UPHOLD THE COMPANY’S IMAGE AND MAINTAIN CONFIDENTIALITY OF INFORMATION. **Working Hours:** 08:12 to 13:00 | 14:00 to 18:00 **Workload:** 220H **Remuneration:** R$ 2.394,51 PER MONTH **Transportation Allowance:** YES. IRRELEVANT **Meal Voucher:** YES (R$ 35.00) **Medical Assistance:** YES **Dental Assistance:** YES * Minimum requirement to apply for this position: HTML KNOWLEDGE IS A PLUS * **Minimum Education Level:** Higher Education