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Job Summary: Lead the Clinical Center unit, manage care journey indicators, supervise CRM for customer retention, and drive financial results, ensuring excellence and team management. Key Highlights: 1. Strategic leadership and management of the care journey. 2. Focus on customer retention and financial results. 3. Environment of development and continuous learning. Lead the unit, implement the strategic plan, represent the department to the coordination and executive board, enhance care journey quality, manage care journey indicators, build and maintain collaboration with physicians and clinical teams, supervise CRM usage and guide its application focused on customer retention and return, thereby driving financial indicators. **Responsibilities and Duties** * Support the Clinical Center coordination in implementing new services and projects, consolidating planning according to expected timelines and quality standards, controlling deviations, monitoring outcomes, and proposing corrective actions when necessary; * Assist in preparing and critically analyzing monthly management reports, presenting operational and financial indicator performance with clear justifications and action plans; * Ensure people management by evaluating, guiding, developing, and optimizing available resources, fostering a healthy work environment with opportunities for development, continuous learning, and recognition; * Suggest improvements to systems and tools, and promote team alignment and training to increase operational efficiency and effectiveness, seeking optimization of financial, physical, and human resources, ensuring deadlines and appropriate synchronization of work progress to meet established goals; * Guarantee excellence in the care journey by monitoring services provided to external clients (patients and families) and internal clients, interacting with other hospital support services to optimize care delivery, ensuring comfort, safety, and quality in accordance with internal norms and protocols; * Collaborate with the Clinical Center coordination to define quality improvement actions and monitor results that guarantee patient and family comfort, periodically evaluating performance against defined objectives; * Monitor implementation of work plans to optimize financial, physical, and human resources, ensuring deadlines and appropriate synchronization of progress to meet departmental needs and ensure service quality and excellence; * Guarantee excellent service to external and internal clients through monitoring of services delivered; * Monitor medical productivity indicators per clinic and individually, performing interface activities; * Supervise the strategic use of CRM (Customer Relationship Management), guiding the team to utilize the tool focusing on customer retention, customer return, and boosting financial and relationship indicators; * Establish and monitor continuous quality improvement and satisfaction indicator initiatives, jointly with the Clinical Center coordination, aiming to optimize patient and family experience; * Ensure people management of the team by evaluating performance, providing guidance and continuous development, and optimizing available resources; * Promote a healthy work environment with opportunities for development, continuous learning, and recognition, aiming for high performance and team engagement; * Promote ongoing team alignment and training on systems, tools, and processes to improve operational efficiency and effectiveness; * Monitor implementation of work plans to optimize financial, physical, and human resources, ensuring deadlines and appropriate synchronization of progress to meet departmental needs and ensure service quality; * Perform other related duties. **Requirements and Qualifications** * Completed undergraduate or technological degree in health sciences, administration, or related fields; . Complementary course for developing interpersonal relationship activities; . Minimum of 06 months in leadership or people management roles. * Intermediate computer skills (especially Excel); * Quality tools and continuous improvement methodologies; * Professional/technical courses in People Management, Hospital Administration/Management; * Hospital service norms and guidelines; * Institutional SOPs for the area; * Patient rights and responsibilities; * Consumer rights; * Health Management; . Hospital Administration; **Additional Information** Transportation Allowance; Meal Allowance; PAF; Day Off. We are a non-profit philanthropic institution founded in 1953, dedicated to social assistance and healthcare services, and recognized as a reference in the Meio Norte region of Brazil. We take pride in being the only Full-Certified Oncology High-Complexity Center (CACON) and General Hospital accredited by the National Accreditation Organization (ONA) in the State of Piauí. We treat 100% of pediatric and adolescent cancer cases, as well as 98% of adult cases among users of the Unified Health System (SUS). Currently, our team comprises over 2\.000 hearts, and together we strive to deliver the best possible care—humanized, welcoming, and excellent—prioritizing service quality and our patients’ satisfactory experience. Our core values are ethics, humanization, education, research, sustainability, quality, and beneficence. Supporting and encouraging an environment reflecting the plurality and diversity of our society is extremely important to us. Persons with disabilities, individuals of diverse races, colors, religions, sexual orientations, ages, and gender identities are considered in all our selection processes. Join the HSM TEAM! Apply to our selection process. **\#AllForYou \#ComeBeHSM**
