Job Summary: A Technical Support professional responsible for diagnosing and resolving incidents, performing maintenance, and supporting end users to ensure IT service continuity and efficiency. Key Highlights: 1. Technical support ticket handling and incident resolution 2. Preventive and corrective maintenance to ensure service continuity 3. Essential support for end users and internal teams An IT solutions company is seeking a Technical Support professional in São Paulo (Bela Vista). 3AM IT is a company specializing in information technology solutions. We provide consulting, software development, and technical support services to companies across various industries. **Responsibilities:** Diagnosing and resolving incidents, handling technical support tickets, performing preventive and corrective maintenance, and supporting end users to ensure service continuity and efficiency. In addition, the field service professional must follow company-established procedures and standards, maintain records of performed activities, service reports, and communicate clearly with internal teams and responsible managers. This role is essential to ensure technological resource availability, minimize operational impact, and maintain daily service quality. Tasks related to standard Technical Support routines. Position based in São Paulo / SP. Previous experience as a Support Analyst, Technical Support Specialist, Support Consultant, or Support Technician may indicate alignment with some responsibilities of this position. Incomplete technical education required; relevant experience necessary **Compensation and Benefits:** * Salary: 2.600,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract type: PJ – On-site. * Duration: Full-time * Working hours: Business hours.