Job Summary: Responsible for ensuring customer satisfaction and loyalty, managing post-sales relationships, and coordinating internal processes to guarantee order compliance. Key Highlights: 1. Focus on customer satisfaction and loyalty 2. Post-sales relationship management and issue resolution 3. Internal coordination to ensure order compliance - Maintain customer satisfaction after purchase, increase loyalty, and generate new business opportunities. - Follow up with customers after sale (confirm delivery, installation, use of product/service). - Provide support and assistance for inquiries, complaints, and issue resolution. - Relationship management: maintain active contact, understand needs and expectations. - Ensure satisfaction: measure satisfaction (NPS, surveys, feedback). - Record and analyze feedback for continuous improvement. - Interface with other departments (sales, logistics, finance, technical support). - Monitor deadlines. - Customer education (training, onboarding, manuals, best practices). - Track overdue orders, monitor deadlines, verify production progress, identify potential delays or unforeseen issues, and align with internal departments to ensure order compliance and customer satisfaction. - Compliance verification (quantity, specifications, deadlines, and quality). - Responsible for tracking orders in the pipeline, monitoring deadlines, verifying production progress, identifying potential delays, and aligning with internal departments to ensure order compliance and customer satisfaction. - LEAD distribution Employment Type: Full-time, Permanent CLT Compensation: R$1.800,00 - R$2.000,00 per month Benefits: * Transportation allowance Work Location: On-site