Description: We are looking for someone who:* Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in getting to know customers, their behaviors and preferences, in order to meet and exceed their expectations; * Shows a constant commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment, encouraging diversity; * Is flexible enough to move away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, the following are essential: * Bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Previous experience in sales team or retail management. * Inspirational leadership profile, with ability to engage and develop people. * Ability to analyze performance indicators and make quick decisions. * Strong communication, organization, and strategic vision. * Availability to work in a shopping mall environment. Differentiating factors:* Experience in the telecommunications or technology sector. * Knowledge in commercial performance indicator management (PEX, RVV, backlog, etc.). * Experience in sales campaigns, incentive programs, and team training. What awaits you on a daily basis:* Manage the sales team, ensuring engagement, development, and achievement of goals. * Monitor daily performance indicators (sales, backlog, productivity, PEX, NPS) and propose action plans. * Ensure excellence in customer service, promoting a differentiated in-store experience. * Implement motivational campaigns, ensuring standard Claro execution. * Perform store administrative management (inventory, cash, reports, internal processes). * Act as a facilitator between the team, coordination, and other areas (technical, PME, etc.). * Ensure compliance with internal standards, audits, and company policies. 2510290202531260109