Field Support Technician

Description

Job Summary: We are seeking a Level 3 Support Technician to lead the team, resolve complex issues, and ensure end-user satisfaction with agility and technical expertise. Key Highlights: 1. Third-level support with team leadership 2. Agility in problem detection and resolution 3. End-user support and understanding of needs Since 2011, we have been consolidating our presence in the market as a company specialized in IT solutions, offering a portfolio of End User Support and Professional Services. We are further expanding our market reach, now employing over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are recognized for the quality of our services, supporting major industry players and large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: ***\*Level 3 Support Technician\**** Opportunity Type: CLT; Work Model: On-site \- Indefinite period Palmeirante/TO. Monday to Friday \| Business hours. ***\*Responsibilities:\**** Third-level support; Ability to quickly learn and apply technical information; End-user support and understanding of technical requirements for services requested by the client; Flexibility to work varied shifts and schedules; Strong sense of prioritization and agility to detect problems and propose appropriate solutions; Self-development capability and ability to work under pressure; Capacity to lead and train less-experienced team members. ***\*Requirements and Qualifications:\**** Proven experience in IT Technical Support; In-depth knowledge of hardware and software, including hardware and software inventory; Easy access to the work location. Minimum Education: Technical Course Desired Education: * Systems Analysis and Development, Higher Education * Internet Technology, Technical Course * Informatics, Technical Course * Information Technology, Higher Education Driver's License: Category B Personal vehicle Willingness to travel * Meal Allowance * Life Insurance * Food Allowance * Health Insurance * Reimbursed mileage * Dental Plan * University Scholarship