Customer Service Assistant

Description

Job Summary: Responsible for handling emergency vehicle calls, providing support, analyzing requests, dispatching service providers, and monitoring the service until completion. Key Highlights: 1. Rapid and effective emergency vehicle assistance and support. 2. Urgency assessment and identification of the best solution for the member. 3. Comprehensive management and monitoring of vehicle assistance services. * **Night Shift Position:** 7:00 PM to 7:00 AM \- 12x36 schedule * **Customer Assistance and Support:** Receive emergency vehicle calls from members, providing prompt and effective reception and support. * **Request Analysis:** Assess the urgency of the request, analyze vehicle photos or videos to confirm service necessity, and identify the optimal solution. * **Service Provider Dispatch:** Locate and dispatch the nearest service providers (e.g., tow trucks) to the incident location or destination, selecting the one offering the best cost-benefit ratio. * **Information Management:** Record member requests in internal systems and keep customers updated on all stages of service delivery and support. * **Service Monitoring:** Monitor service execution until the vehicle is delivered to its destination or assistance is completed. Employment Type: Full-time, CLT permanent contract Compensation: R$1\.621,00 \- R$1\.700,00 per month Benefits: * Dental insurance * Fuel allowance * Free parking * Meal voucher * Transportation voucher Education: * Completed high school (Mandatory) Experience: * Customer service (Preferred) * Telephone customer service (Preferred) * Telemarketing (Preferred) * Sales (Preferred) Work Location: On-site