TECHNICAL SUPERVISOR

Description

Job Summary: Responsible for leading, monitoring, and developing field technical teams, ensuring quality, safety, and efficiency with a focus on sustainable results. Key Highlights: 1. Leadership and development of technical teams 2. Operational and technical management focused on results 3. Promotion of safety, quality, and customer-centric culture Responsible for leading, monitoring, and developing field technical teams (MOP/MOT), ensuring activity execution with quality, safety, and efficiency. Engages in operational and technical management, guaranteeing adherence to deadlines, service standards, and performance indicators, while promoting cross-departmental integration with a systemic business perspective and focus on sustainable results. **Requirements** * No disciplinary actions within the last 12 months; * Completed high school education; (Desirable: technical or higher education in related fields); * Minimum 2 years of experience in telecommunications operations (field or management); * Required knowledge: * + Systems and processes (fixed-line telephony (E1\); fiber optics, FTTH, GPON \- advantageous; advanced proficiency in WORD and Excel); + System parameterization and equipment configuration; + Performance management and metrics; + Applicable occupational safety regulations (NRs); + Performance indicators and results-based management; * Experience leading operational/technical teams; * Problem-solving and decision-making skills; * Strong communication, reliable influence, organization, and time management; * Valid driver's license (Category B or higher); **Main Responsibilities:** * Supervise, guide, and monitor MOP and MOT field team activities; * Ensure compliance with quality, safety, and customer service standards; * Monitor performance indicators (productivity, rework, SLA, among others); * Address and propose actions to mitigate systemic and operational unavailability issues; * Identify and mitigate operational failures, proposing continuous improvements; * Plan and allocate team tasks, ensuring operational efficiency; * Provide ongoing feedback and technically develop team members; * Support team training and capacity-building initiatives; * Develop, implement, and monitor work schedules; * Ensure compliance with technical standards and internal procedures; * Guarantee proper use of resources, tools, and equipment; * Interface with support areas: such as IT\- NOC \- COP – COP Network; * Promote a culture of safety, quality, and customer focus;