Customer Service Representative

Description

Job Summary: The professional will be responsible for providing general customer service, understanding the shopping center's services, and supporting the needs of the Family Space and baby-changing room, ensuring organization and management of related items. Key Highlights: 1. Customer service and support for benefits programs 2. Support and management of the Family Space and baby-changing room 3. Diverse and inclusive workplace environment ALLOS is a brand with strong heritage—approximately 50 years of experience transforming the Brazilian retail market. We are a benchmark for excellence and innovation, built on quality and trust that define our history. Our new brand emerged ready for the future, following the merger between Aliansce Sonae and brMalls in 2023\. However, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, establishing it as the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets located across all five regions of Brazil. Thus, in 2023, ALLOS was born from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—generating connections and opportunities. **Responsibilities and Duties** * Provide general customer service, including assistance related to the APP, Benefits Program, and general incidents; * Understand how all shopping center services operate; * Provide general information about the shopping center, store locations, and usage of the app and Benefits Program; * Support coordination among departments (Family Space, Customer Service, PB Counter, and Admin Reception); * Serve customers who use the baby-changing room and Family Space, and register interactions via the Operational System; * Support baby-changing room needs through organization, cleaning, and inventory management of loaned items; * Loan strollers and other available items from the space, and maintain complete customer records via the Customer Relationship Management (CRM) system. **Requirements and Qualifications** * Completed high school education; * Interpersonal communication skills; * Basic Microsoft Office proficiency; * Prior customer service experience is a plus. **Additional Information** What We Offer You * Meal/Voucher Allowance; * Transportation Allowance/Parking; * Health Insurance; * Dental Insurance; * Life Insurance; * Wellhub; * Birthday Day Off; * Saber Online (internal learning platform); * Annual Bonus. We exist to connect people with what matters—serving and delighting every day while creating transformative moments. In an ever-evolving world, we emerge as a powerful force for transformation—a legacy of nearly 50 years of experience that reshaped Brazilian retail and established a trajectory of excellence and trust, positioning us as a market benchmark with a portfolio of 59 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 54 million visits per month, we create welcoming, safe, and inspiring spaces where each visit becomes a journey of discovery and connection. We craft physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how ALLOS processes your personal data as a job applicant. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and backgrounds—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees, regardless of position or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.