Customer Service Agent - Trilingual - Open Recruitment

Description

Job Summary: Customer service and negotiation professional for reservation requests, modifications, and cancellations, with a focus on communication with hotels and travel operators. Key Highlights: 1. Reservation handling and negotiation via phone and email 2. Communication with hotels for negotiating newaivers and modifications 3. Assisting travel operators with modifications and cancellations **RESPONSIBILITIES:** Provide customer service via phone and email for new reservation requests; Contact hotels to negotiate newaivers for out-of-policy cancellations; Call hotels to negotiate date and/or accommodation changes according to justified reasons; Respond to calls from travel operators regarding reservation modifications and/or cancellations; Draft emails in accordance with the unit's service standards. **REQUIREMENTS:** Completed high school education; Fluent English and Spanish (C1 level) required (to be assessed during interview and test); **WORK SCHEDULE:** Work arrangement: Remote work – 5x2 shift – Monday to Friday – flexible hours subject to shift schedule **BENEFITS:** Medical insurance, dental insurance, childcare allowance, meal voucher This position is open and verified by the Buscar Vagas portal in partnership with the Divulga Vagas Brasil website.