Job Summary: A professional responsible for classifying tickets, providing initial support, defining business rules, testing modifications, and preparing technical documentation—acting as an interface and managing access permissions. Key Highlights: 1. Participation in defining business and system rules. 2. Gathering requirements for new projects. 3. User and access profile administration across multiple platforms. **Main Responsibilities** * Classify tickets according to priority level; * Provide initial user support; * Support the definition of business and system rules; * Ensure adherence to established deadlines; * Test modifications and support the business area during validation of implemented changes; * Keep stakeholders updated and maintain appropriate card classification as scenarios evolve; * Prepare technical documentation and supporting materials; * Gather requirements for new projects and act as an interface with vendors; * Administer users and access profiles across multiple platforms. **Requirements** * Intermediate SQL; * University degree in Information Systems, Systems Analysis and Development, or related technology and data fields; * Intermediate Python; * Version control using Git. **Preferred Qualifications** * Experience in e-commerce; * Knowledge of Airflow, TOTVS, VTEX, SAP Commerce, and/or Docker; * Familiarity with agile methodologies (Kanban); * Power BI and DAX for dashboard creation; * Advanced FlexibleSearch queries (SAP Commerce). ### **Requirements** ##### **Studies** University education ##### **Skills** GIT SQL PYTHON ### **Benefits** LIFE INSURANCE MEAL ALLOWANCE TRANSPORTATION ALLOWANCE DENTAL PLAN PROFIT-SHARING PROGRAM WELLHUB ELETROCLUB DISCOUNTS WITH PARTNERS HEALTH INSURANCE ### **About BRITÂNIA** Our story began in 1956 in Curitiba, and since then, we have grown alongside Brazilian families. From stoves to small appliances that conquered Brazil, our products are present in 98% of Brazilian households. Beyond our products, what drives us is our pride in “britaniar”—making everyday moments lighter, more practical, and happier. Today, we have over 7\.500 employees working across factories, distribution centers, showrooms, and offices—carrying our essence: creativity that simplifies life, humor that brings people together, and care that embraces. Here, every person matters, and diversity strengthens our team and propels us forward—together. At Britânia, evolution is part of our journey. We offer internship programs that open doors, operational academies, leadership development initiatives, and recognition programs for those who make a difference. Through InovaBri, every idea comes to life and helps reinvent how we continuously improve. And because we believe “britaniar” also means caring for the world, we invest in sustainability and support social, cultural, and sports initiatives that impact communities and inspire new stories. Joining Britânia means wearing the jersey of a Brazilian brand that, for nearly 70 years, has grown with pride, values talent, and believes in the purpose of improving people’s lives through closeness and care.
João Silva
Indeed · HR
João Silva
Indeed · HR
