Job Summary: Monitoring Technician I to handle technical support ticket handling and management, dispatching of tasks, and SLA monitoring at a telecommunications company. Key Highlights: 1. Technical support ticket handling and management 2. System and tool monitoring 3. Interface between field operations and customers **Description and Responsibilities:** **Working Hours:** 7:00 AM to 7:00 PM. 12x36 shift schedule **Level:** Operational **Employment Type:** Permanent – CLT A TELECOMMUNICATIONS COMPANY IS SEEKING A CANDIDATE TO WORK AS A MONITORING TECHNICIAN I on a 12x36 shift schedule\. WHAT YOU WILL DO: Handle and manage technical support tickets Dispatch tasks to field technicians, supervisors, and the client's NOC Monitor task execution according to established SLAs Monitor client and company systems and tools Update ticket statuses and ensure information traceability Serve as the interface between field operations and customers Ensure adherence to deadlines and delivery quality **Requirements:** Completed high school education Basic computer literacy Familiarity with ticketing systems (help desk / service desk) — preferred Basic knowledge of telecommunications — preferred Ability to monitor SLAs Availability to work on a 12x36 shift schedule Skills Strong communication skills (oral and written) Proactivity **Benefits:** Meal allowance, Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
