Job Summary: A professional responsible for customer service, service scheduling, motorcycle pickup and delivery, ensuring customer satisfaction and smooth administrative operations. Key Highlights: 1. Efficient and courteous customer service for the workshop. 2. End-to-end management of the service cycle, from scheduling to vehicle delivery. 3. A dynamic environment focused on customer satisfaction and passion for motorcycles. * Provide efficient and courteous customer service for the workshop, including scheduling appointments, receiving motorcycles, monitoring service progress, and final delivery—ensuring customer satisfaction and smooth administrative operations * Provide efficient and courteous customer service for the workshop, including scheduling appointments, receiving motorcycles, monitoring service progress, and final delivery—ensuring customer satisfaction and smooth administrative operations * Receive customers in person, by phone, or via digital channels. * Schedule services and manage the workshop’s appointment calendar. * Record motorcycle entry and exit, verifying data and condition. * Prepare service orders with accurate information regarding requested repairs. * Monitor service progress in coordination with the technical team. * Inform customers about timelines, costs, and service status. * Issue invoices, receipts, and process payments. * Organize documents and files, and maintain a clean, functional customer service area. * Handle complaints and propose empathetic, timely solutions. * Refers to the professional responsible for serving customers, scheduling services, providing estimates, and tracking repair progress. * Be communicative * Empathetic * Enjoy motorcycles
João Silva
Indeed · HR
João Silva
Indeed · HR
