Collections Assistant

Description

Job Summary: The professional will execute and support collections activities with franchisees, ensuring accounts receivable control, reduction of delinquency, and strong relationship management. Key Highlights: 1. Focus on reducing delinquency and building relationships with franchisees 2. Integrated collaboration with departments such as Franchising, Sales, and Customer Support 3. Opportunity to help shape the story of an innovative company market4u was founded with the **purpose of bringing greater convenience to people through technology and mutual trust**, the same value we uphold daily. This is how our team makes history (their own and ours) in this great mission to revolutionize retail. If you are also **passionate about innovation and want to build this story alongside us**, we would be delighted to welcome you to our team. At market4u, all opportunities are open to everyone! If you reside in Curitiba/PR and are interested in joining market4u, this opportunity could be yours! **Responsibilities and Duties** **Role Mission** Execute and support collections activities with market4u franchisees, ensuring accounts receivable control, delinquency reduction, compliance with financial policies, and maintenance of a professional, structured relationship with the franchise network. **Main Responsibilities** * Conduct proactive and reactive collections with franchisees holding outstanding invoices; * Monitor overdue and upcoming amounts within the franchisee portfolio; * Negotiate payment terms and conditions in accordance with the franchise’s financial policies; * Record contacts, agreements, negotiations, and interactions in internal systems and controls; * Update collection statuses and maintain an organized portfolio; * Issue bank slips (boletos), duplicate copies, and payment receipts; * Support resolution of franchisees’ financial pending issues; * Collaborate closely with departments such as Franchising, Sales, and Customer Support; * Assist in preparing delinquency reports and financial monitoring reports; * Ensure adherence to deadlines, routines, and procedures of the finance department; * Maintain confidentiality, organization, and integrity of financial and registration data. **Requirements and Qualifications** **Education** Completed high school. **Experience** Prior experience in collections, accounts receivable, finance, or customer/partner relationship management. **Technical Knowledge** * Customer service; * Basic negotiation skills; * Issuance and management of bank slips (boletos); * Familiarity with financial management systems; * Proficiency with corporate communication tools (WhatsApp Business, email marketing platforms, or automated collections workflows); * Intermediate-level Excel/Sheets proficiency. **Additional Information** **Work Schedule:** 8:00 AM to 5:48 PM with a 1-hour lunch break (Monday to Friday) **Employment Type:** CLT (Consolidation of Labor Laws) **Benefits:** AMIL Health Insurance + AMIL Dental Insurance + Gym Allowance (R$50.00) + Mental Health Support (Vittude App) + Life Insurance + Meal Voucher + Transportation Voucher + Pharmacy Allowance + Partner Parking Facilities + 25% discount on purchases at market4u + Swile: within the APP, you gain access to Swile Shop, offering various deals at stores, pharmacies, gyms (TotalPass), and restaurants + Career Development Path + Monthly Feedbacks + People Cycle — Performance Evaluation, Individual Development Plan (IDP), and Competency-Based Feedback + After 2 years: Education Allowance + Language Learning Allowance + Professional Development Course Allowance. * **On-site cafeteria; dedicated rest areas for breaks and post-lunch relaxation; autonomous market4u store located in the office offering 25% discount on products.** market4u was founded with a bold purpose: **to bring greater convenience to people through technology and mutual trust.** This same philosophy guides our everyday actions and drives our team to make history in this great mission to revolutionize retail. With over 2,000 units spread across all regions of Brazil, we are currently the largest network in this segment in Latin America and are experiencing robust growth to become the country’s largest franchisor. But to continue growing, **we need people like you—those who share our passion for innovation and are ready to build this story alongside us.**