COMMERCIAL ASSISTANT - Portão

Description

Job Summary: A financial institution is seeking a Commercial Assistant to conduct outbound and inbound calls, present products, encourage payments, and ensure compliance with policies and legislation. Key Highlights: 1. Direct customer service and relationship management for product communication. 2. Operation of call center systems and updating of sales information. 3. Compliance with banking policies and applicable legislation. The financial institution seeks a Commercial Assistant in Curitiba (Portão). **Responsibilities:** Conduct outbound and inbound calls to customers listed in the bank's database. Establish clear and assertive communication with customers to inform them about the product. Encourage payment and acquisition. Present product benefits. Record formalized agreements and ensure customers fully understand their commitments. Operate call center systems and tools to log interactions and track sales status. Update internal sales management systems with agreed terms and completed payments. Follow the bank's defined sales scripts to ensure standardized and policy-compliant approaches. Comply with applicable legislation and internal bank regulations. Adhere to sales-related legal guidelines, such as the Consumer Protection Code and the General Data Protection Law (LGPD), ensuring customers' rights are respected. Avoid abusive practices, such as calling at inappropriate hours, being overly persistent, or disrespectful toward customers. Previous experience as a Sales Assistant, Marketing Assistant, Customer Service Assistant, or Commercial Support may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: 1\.621,00 * Meal Allowance * Transportation Allowance * Health Insurance * Childcare Assistance Health and Well-being. Telemedicine. Core. Total Pass. Bonus. **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Saturday, from 2:00 PM to 8:20 PM\.