Description
Job Summary:
Customer service professional responsible for managing service orders, supervising technicians, preparing quotations, monitoring deliveries, and maintaining customer and supplier records.
Key Highlights:
1. Multichannel customer service and sales support
2. Management of service orders, quotations, and logistics tracking
3. Maintenance of records and monitoring of customer satisfaction
Customer service via telephone, e\-mail, and WhatsApp;
Creation of service orders;
Supervision of technicians during on\-site customer visits;
Preparation and submission of quotations and commercial proposals;
Order tracking from issuance to delivery;
Updating and maintaining customer and supplier records in the system;
Sales team support in contract management and reporting;
Monitoring customer satisfaction levels and feedback;
Tracking goods receipt and dispatch processes;
Communication with suppliers and logistics partners to ensure timely delivery;
Resolution of issues related to logistics delays or incidents;
Job Type: Full\-time CLT, Freelance / PJ
Job Type: Full\-time CLT, Freelance / PJ
Contract Duration: 12 months
Compensation: R$1\.950,00 \- R$2\.150,00 per month
Benefits:
* Life insurance
* Meal allowance
* Transportation allowance
Work Location: On\-site