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Job Summary: We are seeking an SDR to manage client relationships, qualify contacts, and ensure a positive post-legal-service experience — serving as the first point of contact. Key Highlights: 1. Client relationship management and qualification of new contacts. 2. Focus on customer service, inbound prospecting, and customer retention. 3. Opportunity to strengthen trust and expand new cases. **SDR** Our law firm is expanding and looking for an SDR (Sales Development Representative) to manage client relationships, qualify new contacts, and follow up with clients who have received legal services. You will be the first point of contact for individuals seeking our services and responsible for ensuring a positive experience after legal consultation. This is not a legal role — it is a commercial and relationship-oriented role focused on service delivery, inbound prospecting, and customer retention. **Responsibilities:** Conduct post-sales follow-up with existing clients (follow-up, satisfaction assessment, feedback collection, journey tracking). Initiate first contact with potential clients who find the firm via Google, website, WhatsApp, or phone calls. Qualify leads according to internal criteria. Maintain clear, empathetic, and professional communication, adhering to the ethical standards of the legal profession. Support the team in scheduling consultations/services. Actively manage client relationships to strengthen trust and expand opportunities for new cases. **Requirements:** Excellent verbal and written communication skills. Proactive and organized personality. Strong interpersonal skills and ability to convey trust. Experience in customer service, sales, SDR, or Customer Success (preferred). Basic proficiency with digital tools and systems. **Preferred Qualifications:** Experience in a law firm. Familiarity with Projuris and ChatGuru (Meta) systems. Compensation: Starting at R$2.045.00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site
