Operational Implementation Supervisor

Description

Job Summary: Professional responsible for implementing and monitoring the operation of solutions at partner hotels, developing protocols and training governance teams. Key Highlights: 1. Field-based work focused on implementation and standardization of processes. 2. Opportunity to train teams and optimize governance processes. 3. Consultative profile to transform solutions into operational excellence. **Main Responsibilities:** * Implement our solution's operations at partner hotels; * Train housekeepers, supervisors, and room attendants on correct product installation, removal, and disposal; * Monitor the initial days of operation, ensuring process standardization; * Develop, review, and implement operational protocols and checklists; * Identify opportunities for improvement in governance processes; * Conduct technical visits and operational audits; * Prepare implementation progress reports and key performance indicators; * Collaborate with the sales team during the implementation phase for new clients. **Requirements:** * Proven experience in Hotel Housekeeping (Housekeeper, Housekeeping Supervisor, or similar roles); * Knowledge of hotel operational routines; * Interpersonal Skills: Excellent communication, empathy, and ability to deliver practical training; * Organized and analytical mindset; * Willingness to travel and visit hotels; * Driver's License Category B (preferred). **Preferred Qualifications:** * Experience in implementing operational processes; * Experience working in national or international hotel chains; * Knowledge of quality audits and standardization; * Experience in developing SOPs (Standard Operating Procedures). **Profile We Seek:** A person who enjoys fieldwork, is organized, possesses a consultative attitude, and can instill confidence in operational teams. We seek someone who contributes to transforming our solution into a simple, standardized, and excellent process within housekeeping routines. Minimum Education: Bachelor's Degree