Technical Support Intern

Description

Job Summary: This position is ideal for individuals just starting out in the technology field, who enjoy solving problems and want to learn through hands-on experience—supporting the technology team and assisting with system usage. Key Highlights: 1. Opportunity to gain hands-on experience in the technology field 2. Support the technology team and resolve support issues 3. Work in a creative environment that encourages idea testing If you're just beginning your career in technology, enjoy solving problems, and want to learn through practical experience, this role is for you. At Fábrica do Livro, we value individuals who drive results with organization, attention to detail, and a desire to grow. **Your Responsibilities** * Respond to internal support tickets; * Assist the team with system and tool usage; * Resolve basic access and configuration issues; * Log and track support tickets; * Escalate technical requests when necessary; * Support routine tasks of the technology team. **What We Expect From You** * Currently pursuing a bachelor's degree in IT or related fields; * Basic computer literacy; * Comfort working with systems and technology; * Strong organizational skills and attention to detail; * Good communication skills and willingness to help. **Nice-to-Have Qualifications** * Familiarity with web-based systems; * Basic knowledge of SQL. Here, you’ll work in a creative environment that encourages idea testing and helps build a brand dedicated to bringing more stories into the world.