Description
Job Summary:
Provide technical support to users, handle service requests, diagnose system errors, guide customers, and assist with ERP implementation.
Key Highlights:
1. Experience in customer service or technical support
2. Strong verbal and written communication skills
3. Analytical and organized profile
**Responsibilities:**
Provide technical support to users
Handle service requests via system, phone, and WhatsApp
Diagnose system errors and inconsistencies
Guide customers on functionalities and best practices for system usage
Document support interactions and solutions in an organized manner
Escalate complex issues to the development team
Assist customers with ERP implementation and usage
Ensure customers achieve autonomy in using the system
**Requirements:**
Experience in customer service or technical support
Strong verbal and written communication skills
Analytical and organized profile
ERP experience is a plus
Compensation: R$2.000,00 - R$2.500,00 per month
Benefits:
* Medical assistance
* Meal allowance
* Transportation allowance
Work Location: On-site