Job Summary: Opportunity for a Junior IT Support Analyst focused on technical development, supported by a senior team and immersed in leading-market platforms. Key Highlights: 1. Continuous support from Level 2 Support team for professional growth 2. Hands-on immersion in ERP TOTVS Protheus, CRM Salesforce, and Microsoft Cloud 3. Training and mentoring with senior professionals **Junior IT Support Analyst** **Work Location:** Curitiba, PR **About the Opportunity:** If you are at the beginning of your technology journey and seek an environment that invests in your growth, this is the ideal opportunity. We are looking for a Junior Support Analyst to join our IT team in Curitiba. The key differentiator of this position is its focus on technical development. **You will receive continuous support from a Level 2 Support team**, ensuring you have all necessary assistance to progress. It will be a hands-on immersion in leading-market platforms: **ERP TOTVS Protheus, CRM Salesforce, and Microsoft Cloud (Azure and Microsoft 365\)**. **Your Responsibilities:** * Provide first-level technical support to users, ensuring prompt and high-quality service. * Perform basic user and access administration in the **Microsoft 365** environment. * Assist in sustaining and performing operational routines for **ERP Protheus** and **Salesforce**. * Monitor and support local infrastructure and network maintenance. * Collaborate with the Level 2 team to resolve more complex issues, accelerating your learning. **What We Are Looking For (Requirements and Qualifications):** * Bachelor's degree in Information Technology (currently pursuing or completed). * **Basic knowledge of Networks and Infrastructure** (cabling, Wi\-Fi, fundamental protocols). * **Basic knowledge of Windows Servers** (familiarity with Active Directory and permissions). * Proactive attitude, excellent communication skills, and ability to work effectively in a team. * Strong willingness to learn and specialize in large-scale corporate systems. **Why Join Us?** * **Training and Mentoring:** Direct support from senior professionals and Level 2 support\. * **Career Acceleration:** A rare opportunity to learn Protheus and Salesforce early in your career. * **Collaborative Environment:** A culture that values knowledge sharing and continuous development.
João Silva
Indeed · HR
João Silva
Indeed · HR
