Job Summary: We are hiring an IT Support Analyst with an analytical mindset, attention to detail, and a preference for decision-making to provide system support, handle incidents, and assist in change management. Key Highlights: 1. Production system support and incident handling 2. Identification of improvements and support in change management 3. Process documentation and BPMN modeling We are hiring an IT Support Analyst! If you have an analytical mindset, pay close attention to details, and enjoy working with decision-making, join our team! **Responsibilities:** Provide production system support (internal and commercial); Handle incidents and problems using the ITSM tool; Perform analysis and logging of incidents with system vendors, as well as ensure follow\-up on status, correction deadlines, and other items; Support service and system monitoring; Identify process improvement opportunities and internal team training needs; Support the system change management process. Document processes and routines. Write functional documentation. Model BPMN processes. Lead meetings with users and clients. **Requirements:** Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or related fields; Experience with BPMN diagrams. Advanced proficiency in Microsoft Office suite, especially Excel and PowerPoint. Knowledge of SQL Server / Oracle. Communication and organizational skills. Problem-solving ability. Ability to manage requests and tickets. Decision-making capability. Client-oriented prioritization capability. **Desirable Qualifications:** Technical support experience; Knowledge of Jira; Knowledge of Agile methodology; **Work Location:** Curitiba/PR **Working Hours:** Mon–Fri \-08:00–18:00\. **Additional Information:** This position is also open to Persons with Disabilities (PwD).
João Silva
Indeed · HR
João Silva
Indeed · HR
