Description
Job Summary:
Provide customer support by addressing inquiries, recording requests, and ensuring courteous, prompt, and efficient service to enhance satisfaction and loyalty.
Key Highlights:
1. Provide support and clarify doubts regarding products and services.
2. Record customer interactions and track tickets until resolution.
3. Ensure courteous, prompt, and efficient customer service.
Customer Support Assistant
**Responsibilities**
* Respond to customers via phone, WhatsApp, chat, email, or other channels
* Provide support by clarifying doubts about products, services, and processes
* Record customer interactions, requests, and complaints in the system
* Resolve low- to medium-complexity requests
* Escalate more complex cases to responsible departments
* Track tickets until final resolution
* Ensure courteous, prompt, and efficient service
* Contribute to customer satisfaction and loyalty
High school diploma required (college degree is a plus)
Minimum Education: High School (Secondary Education)