Job Summary: We are seeking a proactive and committed professional to provide technical support, guiding users and performing system and hardware maintenance. Key Highlights: 1. Opportunity for continuous development and professional growth. 2. Diverse and inclusive team that values pluralism. 3. Company passionate about innovation and IT solutions. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even when apart, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** * A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day responsibilities will include:** * Guiding users to back up their data and then locate the backup; * Formatting and installing Linux/Arlequim “on-site” or, when possible, formatting machines in the lab; * Disassembling the current machine and assembling the Thin Client at the user’s desk (“small box”, monitors); * Guiding users to connect to Arlequim, reset their password (Server Portal), and connect to the City Hall systems; * Verifying whether the login script runs correctly and maps directories; * Installing and activating the Office license key; * Installing or configuring other individual-use applications not included in the standard image (digital signature token, printers, cameras, etc.); * Providing usage instructions, explaining the benefits of Arlequim to users, the SAG CTA Portal (manuals), and the incident reporting process. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office; familiarity with smartphones/mobile devices. **Preferred qualifications:** * Bachelor’s degree in Technology. **Working Hours** * ****Monday to Friday, from 08:00 to 17:00. * Work model: 100% on-site. * Work location: Municipal secretariats of Curitiba, as required. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family can maintain good health * **Pharmacy partnership** offering discounts on medications * **Childcare assistance**, according to current policy * **Gym partnership** to encourage physical activity * **SESC partnership** for varied cultural and leisure activities * **Partnerships for your studies**, including languages, technology, and online courses * **Payroll-deductible loan** with attractive rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, checking out our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
