After-Sales Analyst

Description

Job Summary: The professional will be responsible for monitoring, implementing, and updating systems, as well as training users and collecting client feedback for continuous improvements. Key Highlights: 1. Implementation and deployment of SIGhRA systems for clients. 2. Conducting training sessions for trainers and operators. 3. Periodic visits to clients to assess system performance. **Have you ever considered transforming the post-sales customer experience?** Then this opportunity may be right for you! Your responsibilities will include: * Monitoring pilot programs conducted by companies testing SIGhRA systems, ensuring service excellence. * Implementing SIGhRA systems and delivering training for trainers and operators at client sites and risk management firms. * Conducting periodic visits to active clients and those undergoing system testing, according to schedule, to evaluate system performance. * Installing software based on client requirements during implementations. * Submitting client requests for system modifications and updates to coordination. * Updating SIGhRA systems in accordance with new version releases. * Reporting schedule compliance and expense reimbursements related to visits per company policies. * The professional will conduct on-site technical visits to clients located in Curitiba. Work Schedule: Monday to Friday Working Hours: 8:00 AM to 6:00 PM, with a 1.5-hour break Work Model: On-site Preferred Qualification: Knowledge of Risk Management or Transportation/Logistics. All our positions are also open to candidates with disabilities (PCD). Minimum Education: Bachelor's Degree Driver's License: Class B Personal Vehicle Willingness to Travel * Medical Assistance * Life Insurance * Meal Allowance * Transportation Allowance * Pass Support * Dental Assistance