Mid-Level Computer Support Analyst

Description

Job Summary: Administer and optimize Microsoft 365, Teams, Azure AD, and endpoint platforms, with a focus on governance, security, automation, and virtualized environments. Key Highlights: 1. Advanced administration of Microsoft 365 and Azure AD ecosystems 2. Configuration and optimization of Microsoft Teams (voice, video, telephony) 3. Automation of routines with PowerShell, Python, and Bash Administer the Microsoft 365 platform (Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams), configuring governance, retention policies, and collaboration features in compliance with best practices outlined in the Microsoft 365 Certified: Enterprise Administrator certification. Configure, operate, and optimize Microsoft Teams (voice, video, chat, telephony, and devices), enabling security policies, Voice Routing, and integration with SBC, aligned with competencies from the Microsoft 365 Certified: Teams Administrator certification. Manage identities, access, and Single Sign-On in Azure AD and on-premises Active Directory, applying Conditional Access, MFA, Delegated Administration, and zero-trust security routines, aligned with the Microsoft Certified: Identity and Access Administrator Associate certification. Provision and secure Windows, macOS, iOS, and Android endpoints via Microsoft Intune and SCCM (ConfigMgr), creating compliance profiles, update policies, Autopilot configurations, and application deployments, covering competencies from the Microsoft 365 Certified: Endpoint Administrator certification. Automate support and administrative routines using PowerShell (Exchange Online, MSGraph, Azure AD), as well as Python or Bash scripts for complementary integrations and orchestrations. Configure, maintain, and troubleshoot virtualized environments (VMware vSphere and/or Hyper-V), ensuring high availability, performance, and snapshotting best practices. Minimum of 3 (three) years of proven professional experience encompassing the following tools and knowledge areas: d.1) Microsoft ecosystem administration: Office 365, Active Directory, Exchange, Teams, SharePoint d.2) Endpoint management with SCCM/Intune and Group Policies d.3) Automation with PowerShell and knowledge of Python/Bash d.4) Configuration and management of virtualized environments (VMware, Hyper-V) d.5) Implementation and maintenance of backup and business continuity solutions d.6) Proactive infrastructure monitoring using tools such as Zabbix d.7) Knowledge of ITSM systems (ServiceNow, GLPI, or similar) d.8) Computer networking (TCP/IP, DNS, DHCP, VPN) d.9) Windows Server and Linux operating systems Job Information Compensation: Up to R$5.075,52 per month Benefits: * Medical insurance * Meal allowance * Transportation allowance Selection Question(s): * Experience with Microsoft ecosystem administration: Office 365, Active Directory, Exchange, Teams, SharePoint. * Minimum of 3 (three) years of proven professional experience. * Experience with endpoint management using SCCM/Intune and Group Policies. * Experience with automation using PowerShell and knowledge of Python/Bash. Education: * Completed Bachelor's degree (Mandatory) License/Certification: * Microsoft Certified Identity and Access Administrator (Mandatory) * Microsoft 365 Certified: Teams Administrator (Mandatory) * Microsoft 365 Certified: Endpoint Administrator (Mandatory) * Microsoft 365 Certified: Enterprise Administrator (Mandatory) Work Location: On-site