Job Summary: We are seeking proactive and flexible professionals to provide support services, ensuring high-quality service delivery and pursuing continuous improvement. Key Highlights: 1. Handle requests and guide users according to technical procedures. 2. Stay updated on company procedures and technologies. 3. Collaborate with other support levels to resolve customer requests. We seek individuals who can help us fulfill our purpose of **bringing better health to more people**. If you are a proactive professional, adaptable to change, and committed to continuous improvement, **join us**! **All our positions are open to persons with disabilities (PwD)** **Responsibilities and Duties** * Handle requests by registering and resolving them in accordance with technical procedures; when necessary, guide and train users; * Ensure service quality and integrity; * Monitor service execution performed by third-party teams; * Stay updated by reviewing operational procedures, attending meetings, training sessions, and other activities; * Keep the knowledge base up to date; * Monitor the review and updating of operational procedures (documents); * Collaborate with other support levels for resolution, handling, and follow-up of customer requests; * Achieve productivity targets and support operational availability goals; * Monitor technological advancements and become familiar with existing company technologies. **Requirements and Qualifications** * Currently pursuing a Bachelor's degree in Technology-related fields; * Prior experience in technical support; * Specific knowledge and administration skills for the following platforms: Windows/Linux; basic knowledge of Computer Networks and Information Security; * ITIL certification is desirable. **Additional Information** **Benefits:** * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Educational/Development Platform and Development Programs; * Pregnancy Program; * Medical Assistance; * Dental Assistance; * Life Insurance; * Transportation Allowance; * Meal Allowance or Food Allowance; * Total Pass. **Working Hours**: 8:00 AM to 6:00 PM (Monday to Friday) **Work Model**: Hybrid **Location**: Rua Omilio Monteiro Soares 2126, Fanny. We are **GrupoSC**: the industry’s extension — a customer-focused solution centered on patients and consumers, composed of major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, these brands bring reputation, legacy, and expertise built over 70 years. We offer a broad range of solutions that connect innovation with distribution through a logistics operation that picks over 4.8 million units and performs 80,000 deliveries daily. All this is possible only thanks to the dedication of our team — more than 15,000 employees across Brazil — driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.
João Silva
Indeed · HR
João Silva
Indeed · HR
