Job Summary: Professional responsible for ticket classification, user support, business rule assistance, deadline adherence, modification testing, and technical documentation. Key Highlights: 1. Experience with SQL, Python, and Git. 2. Bachelor's degree in IT or related fields. 3. Advantages in e-commerce, Airflow, TOTVS, VTEX, SAP Commerce, Docker. **Main Responsibilities** * Classify tickets according to priority level; * Provide initial user support; * Assist in defining business and system rules; * Ensure compliance with established deadlines; * Test modifications and support the business area during validation of implemented changes; * Keep stakeholders updated and maintain appropriate card classification as scenarios evolve; * Prepare technical documentation and support materials; * Gather requirements for new projects and act as an interface with vendors; * Manage users and access profiles across multiple platforms. **Requirements** * Intermediate SQL; * Bachelor's degree in Information Systems, Systems Analysis and Development, or technology- and data-related fields; * Intermediate Python; * Version control using Git. **Advantages** * Experience in e-commerce; * Knowledge of Airflow, TOTVS, VTEX, SAP Commerce, and/or Docker; * Familiarity with agile methodologies (Kanban); * Power BI and DAX language for dashboard creation; * Advanced queries using FlexibleSearch (SAP Commerce). Minimum Education: Bachelor's degree * LIFE INSURANCE * VA (Meal Allowance) * VT (Transportation Allowance) * DENTAL PLAN * PPR (Profit Sharing Plan) * WELLHUB * ELETROCLUB * DISCOUNTS WITH PARTNERS * HEALTH PLAN
João Silva
Indeed · HR
João Silva
Indeed · HR
