Operations Coordinator

Description

Job Summary: The professional will perform order picking, support operations and inventory activities, ensuring safety, quality, and excellence across the entire logistics chain, while also coordinating teams and processes. Key Highlights: 1. Inclusive position for persons with disabilities (PCDs) 2. People leadership and logistics operations management 3. Focus on safety, quality, and team development **Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** Perform order picking, provide operational and inventory support, and carry out activities relevant to your department—from goods receipt and storage through to product dispatch—while adhering to and evaluating safety conditions for personnel and equipment involved. Comply with safety and quality standards, ensuring excellence and quality throughout the logistics chain. **Requirements** -------------- **What are the requirements?** * + Completed or currently pursuing a bachelor's degree; + Knowledge of logistics / administrative operations; + People leadership and HSE policies. **Responsibilities** --------------------- **Among your main responsibilities, you will find:** * Safety, Health, and Environment (SHE) and quality standards * Plan and allocate daily workload among team members; monitor individual performance against KPIs * Monitor picking and verification workflows and ensure quality and safety during product dispatch; * Guide the team on customers' specific standards; * Monitor picking workflow, correcting and guiding assistants and operators in case of doubts; * Coordinate inventory/receiving and loading of empty pallets, packaging materials, and other supplies; * Manage team members' working hours in the payroll system and maintain timekeeping records in the ADP Web system; * Identify training needs for related departments and plan operational-level execution to improve or correct inefficiencies or demotivation; * Monitor, control, and schedule employee training in the Training Management System; promote and encourage employee development; * Monitor production (hourly/shift/daily); * Ensure order picking complies with the customer’s loading window or previously defined priorities 20\. Ensure the team is adequately trained per the Work Instruction (WI) * Collaborate with others (build relationships) and resolve conflicts * Prepare and execute shift handover with coordinators of the next shift, anticipating activity continuities and ensuring 27\. Regular feedback to the operational team. * Monitor individual attendance of team members and report deviations to the supervisor to update resource planning (if necessary). * Ensure the TDM (Task Distribution Matrix) is up-to-date and validated by supervision, and follow it according to daily assigned tasks. * Ensure progressive motivation matrices align with stipulated SLAs. * Address QRA requests directed to the Coordinator and their head (e.g., trainings, recommendations) **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!