Logistics Analyst

Description

Job Summary: Responsible for monitoring, organizing, and optimizing e-commerce logistics operations—from order processing through delivery and returns—ensuring a positive customer experience. Key Highlights: 1. Continuous optimization of e-commerce logistics operations 2. Integrated collaboration across multiple departments to resolve issues 3. Focus on customer experience and reduction of operational failures **Description:** Responsible for monitoring, organizing, and continuously improving the e\-commerce logistics operations of the group's brands. Activities span from order processing and dispatch through delivery tracking, returns, incidents, and operational KPIs. The role must ensure adherence to deadlines, reduce errors, delays, stockouts, and other issues impacting customer experience and sales channel reputation. It also requires integrated collaboration with inventory, dispatch, customer service, technology, marketplaces, and e\-commerce teams. **Responsibilities:** * Monitor routines including order picking, verification, packaging, invoicing, dispatch, and system updates for orders * Monitor order flow from the website and marketplaces, identifying delays, stalled orders, integration failures, unissued shipping labels, and invoice rejections * Manage pickups, manifests, shipping labels, proof-of-posting documents, and compliance with dispatch deadlines per sales channel * Track courier services, Correios (Brazilian Post), and freight platforms—including incidents such as delays, loss, damage, returns, and undelivered orders * Open, track, and follow up on logistics-related support tickets, maintaining an updated dashboard of incidents, responsible parties, deadlines, statuses, and resolutions * Monitor KPIs including dispatch SLA, delays, shipping errors, cancellations, returns, losses, and stockouts * Investigate root causes of operational failures and propose action plans to reduce errors, rework, and customer impact * Oversee returns, exchanges, and reverse logistics—ensuring proper product verification, classification, and correct reintegration into inventory * Support inventory counts, discrepancy analyses, and improvements in inventory control processes * Collaborate with inventory, customer service (SAC), technology, e\-commerce, and marketplace teams to resolve issues and enhance customer experience **Specific Skills:** * Experience in logistics, inventory management, dispatch, or e\-commerce fulfillment * Knowledge of picking, verification, invoicing, packaging, shipping, returns, and reverse logistics routines * Familiarity with ERPs, marketplaces, e\-commerce platforms, freight systems, and tools for label and invoice generation * Ability to monitor KPIs, organize data, and produce reports and action plans * Proficiency with spreadsheets, operational controls, and ticket tracking * Analytical capability to investigate problems, identify root causes, and propose process improvements * Strong organizational skills and attention to detail when managing multiple orders, channels, incidents, and deadlines * Effective communication and ability to collaborate cross-functionally with operations, commercial, technology, and customer service teams * Proactive, responsible, problem-solving mindset focused on productivity and operational quality * Ability to operate effectively within a dynamic environment handling multiple brands and sales channels