Billing Analyst

Description

Job Summary: GFX is seeking a Billing Analyst to work in Customer Success, focusing on the operational monitoring of proposals, contracts, and disbursements, ensuring organized processes and clear communication. Key Highlights: 1. Operational monitoring of proposals, contracts, and credit disbursements 2. Single point of contact among clients, sales teams, and external partners 3. Proactive engagement to prevent delays and identify bottlenecks **About the Role** GFX is growing and seeks a Billing Analyst to join its Customer Success team, focusing on the operational monitoring of proposals, contracts, and disbursements. This position is essential to ensure that processes are executed in an organized manner, with controlled deadlines, accurate documentation, and clear communication among clients, the sales department, and partner institutions. **Main Responsibilities** * Monitor credit proposals from formalization through implementation * Verify documentation and ensure completeness and accuracy of processes * Track status with banks and administrators * Manage deadlines and pending items * Serve as the single point of contact among clients, sales teams, and external partners * Support organization of contracts and internal records * Update information in CRM and internal systems * Identify bottlenecks and proactively prevent delays * Support preparation of departmental operational reports **Requirements** * Basic understanding of credit workflow (analysis, formalization, disbursement) * Prior experience in customer service, Customer Success, post-sales, or relationship management * Strong verbal and written communication skills * Organizational skills for managing tasks and deadlines * Empathetic, analytical, and solution-oriented profile * Proficiency with digital tools (CRM, spreadsheets, WhatsApp, internal systems) **Preferred Qualifications** * Experience in Customer Success or consultative post-sales * Experience in claims, insurance, or brokerage operations * Familiarity with metrics such as NPS **Expected Competencies** * Organization and discipline * Agility and sense of priority * Clear and concise communication * Proactivity * Solution-oriented mindset * Responsibility and consistency **Compensation and Benefits** * Transportation Allowance: BRL 12.00 per day * Meal Allowance: BRL 25.00 per day * Health Insurance * Dental Insurance * Life Insurance * TotalPass Job Type: Freelance / PJ Contract Duration: 12 months Compensation: BRL 1,800.00 – BRL 2,300.00 per month Benefits: * Medical assistance * Dental assistance * Free parking * Life insurance * Meal allowance * Transportation allowance Possibility of relocation/moving to the job location: * Curitiba, PR: Relocate or move to the job location prior to starting work (Mandatory) Work Location: On-site