COMMERCIAL ASSISTANT

Description

Job Summary: Administrative support professional focused on customer service and organization of commercial routines, ensuring effective support and communication. Key Highlights: 1. Multichannel customer service and support 2. Organization and monitoring of administrative routines 3. Support for campaigns and internal communication **Job Description:** ---------------------- Customer service and support via telephone, WhatsApp, and email, including follow-up on requests until resolution; Organization and verification of commercial information and documents (supporting team routines); Updating operational support controls and spreadsheets (administrative routine); Supporting campaign/bonus tracking and internal communication, ensuring understanding and compliance with rules; Opening and monitoring requests/tickets in the system (where applicable), maintaining records and deadlines; Archiving and organizing physical and digital documents, ensuring traceability and easy retrieval; Supporting departmental administrative routines (e.g., shipments, protocols, internal controls, etc.). **Mandatory Requirements:** ------------------------------ Minimum 1 year of experience in administrative routines (preferably with commercial interface/customer service to representatives); Completed high school education (technical certification is a plus); Operational-level Excel/spreadsheet proficiency and strong organizational skills. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- On-site meal allowance. Pharmacy benefit plan — effective after 3 months from hire date — payroll deduction applies Dental insurance plan Health insurance plan — effective after 6 months from hire date Life insurance. Education incentive partnerships offering special discounts. Transportation allowance (VT). Birthday Day Off Own parking facility. Partnership with Liga (Copel) — special internet package Partnership with Sesc In-person CLT employment model **Work Location:** ---------------------- FERRAGENS NEGRAO COMERCIAL LTDA