**Description:** **Education:** High school diploma. **Professional Experience:** Experience in technical support activities; Technical knowledge in the field of ICT, compatible with the activities to be performed. **Certifications/Courses/Training:** ITIL v3 or higher certification or completion certificate of ITIL v3 course (minimum duration of 20 hours). Computer networks course (minimum duration of 40 hours). Certificate of completion of a microcomputer technical course (minimum duration of 40 hours). Certificate of completion of Microsoft Windows 10 or higher course (minimum duration of 40 hours). Certificate of completion of Microsoft Office 365 course(s) including: Word, Excel and PowerPoint (minimum duration of 60 hours). Ability to understand user problems. Ease of expression and information transmission. Basic knowledge of maintenance (hardware and software) and operation of microcomputers. Basic knowledge of computer networks, TCP/IP. Basic knowledge of telephony. Basic knowledge of network equipment (switches and wireless access points). 2511200202481126162