Description: * Bachelor's degree in Information Systems required * Proficiency in Windows Server and Linux operating systems required * Networking knowledge required * Experience with the Google GSuite platform required * Knowledge of structured network cabling required * Knowledge of switch and router technologies required * Knowledge of Wi-Fi networks required * Knowledge of telecommunications, extension configuration required * Preferred qualification: experience in retail, wholesale, hypermarkets, etc. Provide technical support to ensure availability and performance of platforms (e.g., servers, desktops, mobile devices), and, when necessary, guide and train users; Respond to user requests remotely or on-site, registering and resolving tickets according to technical procedures; Review and keep technical procedures updated; Monitor the review and updating of operational procedures (documents), research new solutions, critically analyze processes, and propose improvements; Configure smartphones/tablets and Google email accounts to ensure compliance with company-defined security policies; Monitor and control storage space usage across departmental folders, while raising user awareness regarding proper use of this resource to minimize costs and improve access speed; Administer servers, backup systems, and various network access management systems for users, ensuring information continuity; Participate in data gathering and definition of methods and resources required for system implementation and/or modification of existing systems to meet user requests; Analyze the performance of implemented systems, reassess routines, manuals, and work methods to verify whether they meet user needs, with the aim of suggesting more effective work methodologies; Train and support both end-users and IT support staff on the use of developed or third-party acquired systems, ensuring their proper functioning; Provide hardware and software technical support to internal and external customers, including operational aspects related to services delivered, aiming to enhance service quality and tool utilization; Review and keep information security procedures updated, ensuring scope updates and mitigation of risks arising from operational failures; Administer firewalls/switches/routers to ensure proper service functionality; 2512060202191907724