Responsibilities: - Perform collection activities by contacting clients to negotiate payment deadlines and methods; - Accurately and clearly record all client interactions; - Clarify doubts and provide support to clients regarding outstanding invoices; - Monitor and manage spreadsheets and systems related to collections; - Contribute to reducing delinquency by seeking effective solutions to problems presented by clients; - Maintain a professional and courteous relationship with clients, always prioritizing excellence in service. Requirements: - Completed high school education; - Prior experience in collection activities and customer service is considered an advantage; - Clear and concise communication skills; - Negotiation and persuasion abilities; - Organizational skills and attention to detail; - Flexibility and adaptability to handle various situations and different types of clients; - Basic computer knowledge and proficiency in using systems and electronic spreadsheets. Employment Type: Full-time CLT Salary: R$1,518.00 – R$1,600.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Education: * High school diploma (Mandatory)