Description
Performs analysis and presentation of statistical call traffic reports, monitors branch performance results, provides daily and weekly reporting, and tracks systemic incidents. Works with metrics related to operational performance, work scheduling, real-time report extraction with hour delays, report and historical data extraction, call payment calculations, service level monitoring, absenteeism, operational schedule changes, technical issue control at the call center, support to managers, coordination and supervision of credit recovery operations, and other company controls.
Compensation: R$1\.600,00 \- R$3\.000,00 per month
Benefits:
* Free parking
* Meal voucher
* Transportation voucher
Selection questions:
* Describe a challenge you faced and how you resolved it. Describe a situation where you took initiative without being asked. Describe a situation where you had multiple deadlines simultaneously. What did you do?
Work location: On-site