Warranty Specialist

Description

Job Summary: The professional will be responsible for preparing and submitting warranty claims to the manufacturer, monitoring approvals, and ensuring proper documentation organization. Key Highlights: 1. Professional development and career advancement in a collaborative environment. 2. Opportunity to work with sought-after brands in the automotive market. 3. Chance to build a solid career with constant challenges. The **Enzo Group** is a family-owned company with a successful trajectory that began in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid trajectory based on innovation, trust, and passion for people and cars. Headquartered in **Campo Grande (MS)**, the Enzo Group operates in the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, and is recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service companies, with administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most desired and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe that company growth begins with people’s growth. Therefore, we continuously invest in **professional development**, offering learning opportunities, training, and career advancement in a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means having the opportunity to build a **solid career**, with constant challenges, exposure to major market brands, and space to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business growth; differentiation through value delivery to customers via an attentive, detail-oriented team; systemic vision and operational efficiency; and enabling people’s development to ensure the Group’s growth and longevity. Prepare and submit warranty claims to the manufacturer according to factory guidelines, maximizing the revenue flow for the Enzo Group business unit. * Prepare and submit warranty claims for products and services, and manage reimbursement/substitution requests, ensuring document submission complies with established manual regulations; * Review service orders related to warranty claims and verify completion of mandatory fields to ensure dossier approval; * Monitor warranty claim approvals to minimize rejections and/or reversals; * Manage the shipment of warranty parts according to pre\-established procedures, preventing damage caused by improper removal or use of inappropriate tools; * Ensure organization of warranty processes and other departmental documents, guaranteeing timely access to information when needed.