TELECOMMUNICATIONS SOLUTIONS AGENT I

Description

Job Summary: We are seeking an innovative, results-oriented professional to handle service orders for telephone line and internet installation and repair. Key Highlights: 1. Collaborative work and continuous pursuit of excellence 2. Technical support for telecommunications installations and repairs 3. Promotion of diversity and inclusion We seek individuals who are innovative, results-focused, safety-conscious, and committed to people. We believe our strength lies in collaborative work. We constantly strive to innovate in order to deliver the best solutions to our internal and external customers. Therefore, we are dedicated to the continuous pursuit of excellence. If you believe you can make a difference, join our team. We encourage applications from Black individuals, persons with disabilities, LGBTQIAPN+, and individuals from diverse generations. \#VemSerTelemont. **Responsibilities and Duties** Responsible for handling service orders related to telephone line installation and repair, applying technical procedures and those established by the operator in the region of operation; Operationalize aerial telephone line processes through installation and repair of telephone lines, performing tests, laying and removing cables; Respond to technical service calls from corporate and residential customers via ADSL internet access installation and repair, subscriber line and trunk repairs, modem/router configuration, and restoration of basic and advanced microcomputer configurations; Perform FTTH installations and repairs; Carry out other activities of the same nature, complexity level, and responsibility. **Requirements and Qualifications** High school diploma. Desirable: 6 months of experience in the role. Knowledge of installation and repair techniques. Valid Driver's License Category B. NR-6 – PERSONAL PROTECTIVE EQUIPMENT (PPE); NR-7 – OCCUPATIONAL HEALTH MEDICAL CONTROL PROGRAM; NR-18 – WORK CONDITIONS AND ENVIRONMENT IN THE CONSTRUCTION INDUSTRY; NR-10 – SAFETY IN ELECTRICAL INSTALLATIONS AND SERVICES; NR-35 – WORK AT HEIGHTS **Additional Information** Benefits: Medical assistance; Dental assistance; Gym allowance; Meal or food allowance; Transportation allowance; Life insurance; Discounts at partner pharmacies and stores. Working Hours: Business hours, Monday to Friday. **Our Journey** For 50 years, Telemont has contributed to Brazil’s development, operating in the telecommunications and energy sectors. We operate in 10 states and the Federal District, providing voice communication, broadband and data services, multimedia transport, and energy system management. **Our People** We rely on professionals who translate our values into action, ensuring operational excellence and quality in every interaction. We believe diversity strengthens our culture and expands our capacity for innovation. Therefore, we promote inclusion and value the plurality of experiences, respect for differences, and integration across departments and individuals. **Our Growth Approach** The spirit of overcoming challenges and pursuing new opportunities makes Telemont a company where every individual can develop and build a solid career. Together, employees and the organization write a growth story sustained by values that guide all our actions. **Our Values** * Operate safely * Customer satisfaction * Sustainable results * Excellence in people * Respect and simplicity * Collaboration