Job Summary: Responsible for managing receivables, reducing delinquency, and maintaining financial health, while engaging with customers in an empathetic and solution-oriented manner. Key Highlights: 1. Reduction of delinquency and maintenance of financial health 2. Professional, empathetic, and solution-oriented customer relationship 3. Accurate negotiations and system records Responsible for monitoring and controlling the company's receivables, ensuring **reduction of delinquency** and **maintenance of financial health** through collection actions, negotiations, and accurate system records. Directly engages with tenants and customers, maintaining a professional, empathetic, and solution-oriented approach. * Generate daily reports in the system to identify delinquency status and proceed with appropriate collections. * Record and keep all collection activities updated in the system, including interaction statuses and agreed-upon terms. * Calculate interest and late fees on overdue amounts according to contractual rules. * Create and send payment slips, ensuring data and deadline accuracy. * Continuously monitor incoming payments, identifying and resolving pending items. * Develop negotiation proposals, such as installment plans and agreements, aimed at regularizing overdue accounts. * Maintain customer data and accounts receivable information in the company's systems. * Apply reserve fund discounts and similar adjustments upon tenant request. * **Telephone and email support:** Clarify billing-related inquiries, issue duplicate payment slips, and handle other payment-related requests. * **In-person support:** (if required) Receive payments, negotiate debts, and clarify inquiries.
João Silva
Indeed · HR
João Silva
Indeed · HR
