Administrative Assistant for Biomedical Equipment Technical Support

Description

Job Summary: The administrative assistant for technical support serves as the bridge between customers and the technical team, ensuring document organization, spare parts inventory control, and efficiency in the maintenance workflow. Key Highlights: 1. Service Order (SO) Management 2. Customer Support 3. Spare Parts Inventory Control The administrative assistant for biomedical equipment technical support acts as the liaison between customers (hospitals, clinics, laboratories) and the technical team, ensuring document organization, spare parts inventory control, and efficiency in the maintenance workflow. Responsibilities include operational support, service order management, and customer support. **Main Activities and Responsibilities:** * **Service Order (SO) Management:** Creation, tracking, and closure of service orders for preventive and corrective maintenance of medical-hospital equipment. * **Customer Support:** Receiving technical service requests via phone, email, or system; scheduling technical visits; and providing repair status updates. * **Spare Parts Inventory Control:** Monitoring the inflow and outflow of electronic components, calibration kits, and tools, as well as assisting in the procurement process for materials. * **Technical Documentation:** Organizing equipment manuals, issuing technical reports, calibration certificates, and warranty documents to ensure compliance with sanitary regulations. * **Equipment Logistics:** Coordinating the shipment and receipt of equipment sent to the technical support center or dispatched for on-site repairs. * **Financial Support:** Issuing invoices, managing collections for services rendered, and preparing technical quotations. * **System Updates:** Entering maintenance data and performance reports into management software (ERP). **Common Technical Skills for This Role:** * Proficiency in Microsoft Office Suite, especially spreadsheets (Excel) for KPI tracking. * Familiarity with healthcare-related technical terminology (hospitals, clinics). * Strong organizational skills and attention to deadlines. Compensation: R$1.621,00 - R$2.200,00 per month Benefits: * Meal Allowance * Transportation Allowance Work Location: On-site