Customer Service Agent

Description

Job Summary: Provide service and assistance to cooperative members, clarifying questions regarding financial products and services, and supporting prospecting and negotiation efforts to achieve goals. Key Highlights: 1. Cooperative member service and assistance 2. Supporting management in prospecting new cooperative members 3. Contributing to performance outcomes and goal achievement **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Experience Level:** Professional **Employment Type:** Full-time – CLT Provide direct or telephone-based service to cooperative members, assisting them with branch-related processes (e.g., clarifying information about products and services, account details, cash services, updating registration data, using ATMs, etc.), as well as offering and clarifying questions about the Institution’s products and services; additionally, support management in prospecting new cooperative members and negotiating products and services to contribute to performance outcomes and achievement of established goals. **Location:** Dom Bosco Branch **Address: Av. Dom Bosco, No. 877 - Centro - ZIP Code: 78.020-290 - Cuiabá/MT** **Requirements:** * Currently pursuing a bachelor’s degree in Administration, Accounting, Economics, or related fields * Knowledge of financial markets and institutions, cooperatives * Familiarity with financial products and services * ANBIMA certification is a plus! ***We promote social inclusion and value diversity; therefore, all our positions are open to People with Disabilities (PwD).*** **Benefits:** ANBIMA CPA 10/20 Certification Allowance, Daycare Allowance, Therapy Allowance, Corporate Mobile Phone, Birthday Day Off (a paid day off), Gympass (Wellhub), Health Insurance, Dental Insurance, Private Pension Plan, PRR – Recognition and Reward Program, Life Insurance, Meal Voucher, Food Voucher, Transportation Voucher